New Zealand
Sales region
Production units

Customer Service Advisor - Christchurch

Christchurch, New Zealand

  • Continuous training and career pathway opportunities
  • Dynamic and friendly team
  • Global brand, employment stability, Number 1 in New Zealand

Life at Scania

From small beginnings in Sweden over 120 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.

Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads. 

We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.

Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  

What you will do

As part of the Christchurch Team you will be responsible to act as a conduit between the Customer and Workshop team, ensuring a single point of contact for the Customer’s work

  • Working closely with the Service Team & Workshop to ensure effective delivery of work orders
  • Deliver exceptional customer communication – external and internal, keeping the customer up-to-date with the job progress, handling of cash sales transactions and conducting vehicle handover on completion of the work
  • Manage and ensure accuracy of all documentation
  • Create and invoice work orders, job lines and allocate work to the workshop for planning of activity

Who you are

Your experience in the Heavy Vehicle industry, will ensure you are successful within our organization.  Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:

  • Excellent relationship management
  • Ability to think on your feet and show initiative
  • Strong abilities in time management, organisation and administration
  • Effective in problem solving, negotiation and influencing
  • Professional written and verbal communication skills 
  • Mechanical or workshop aptitude
  • Current HR license (preferred) or company willing to sponsor obtaining license

What we can offer you

  • A dynamic and inclusive work culture - be part of a great team environment
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
  • A company that is growing with potential for career progression

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply now” and submit your CV.

Alternatively you can contact Marie Evans, Talent Acquisition Partner on 9 954 0547.

You must to be an Australian / New Zealand citizen or a permanent resident to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

Type: Permanent

Category: Customer Service/Parts - Customer Service Representative

Reference ID: ME000207

Date Posted: 01/06/2021