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Customer Service Advisor - Hamilton

Hamilton, New Zealand

  • Join No. 1 in New Zealand - Record Growth - 2020, 2021 and 2022!
  • Cutting-edge technology with a focus on sustainability
  • Continuous training and career pathway opportunities

As part of the Hamilton Team you will act as a conduit between the customer and workshop team, ensuring a single point of contact for the customer’s work. You will be responsible for;

  • Working closely with the Service Team & Workshop to ensure effective delivery of work orders
  • Delivering exceptional customer communication – external and internal
  • Handling of cash sales transactions and conducting vehicle handover on completion of the work
  • Managing and ensuring accuracy of all documentation
  • Creating and invoicing work orders, job lines and allocating work to the workshop for planning of activity

What we can offer you

  • Eligibility for an annual company bonus scheme
  • Subsidised Medical Insurance
  • A dynamic and inclusive work culture 
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
  • A company that is growing with potential for career progression

Who you are

Your experience in the Heavy Vehicle industry, will ensure you are successful within our organization.  Your excellent communication and interpersonal skills will help you to drive positive business outcomes along with the following:

  • Excellent relationship management skills
  • Ability to think on your feet and show initiative
  • Strong abilities in time management, organisation and administration
  • Effective in problem solving, negotiation and influencing
  • Professional written and verbal communication skills 
  • Mechanical or workshop aptitude

Life at Scania

From small beginnings in Sweden over 130 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.

Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads. 

We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.

Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  

To apply

 “Apply now” and submit your CV. If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. For further information, you can email careers@scania.co.nz

You need to be a New Zealand / Australian citizen, a permanent resident or hold valid working rights to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks.

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.





Type: Permanent

Category: Customer Service/Parts - Customer Service Representative

Reference ID: SC000012

Date Posted: 03/08/2022