New Zealand
Sales region
Production units

Parts and Customer Service Advisor

Greymouth, New Zealand

  • Join the world’s leader in Sustainable transportation
  • Work collaboratively with a team that wants to succeed together
  • Continuous training and career pathway opportunities

Life at Scania

From small beginnings in Sweden over 120 years ago, we’re excited to say that Scania today, is one of the world’s most recognised and respected commercial vehicle brands.

Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads. 

We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like “why?” or “what if?” and go beyond what’s easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.

Now’s a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  

What you will do

Based in our Greymouth Branch, this role reports to the South Island Operations Manager and plays a key role in ensuring excellent customer relationships are created and maintained. Key duties will involve:

  • Based on the Front Counter processing face to face internal and external customer enquiries
  • Work closely with the Workshop to ensure availability of parts, ensure packaging, service exchange and warranty procedures are adhered to
  • Build and develop customer relationships through the provision of excellent customer service
  • Pick and deliver parts to customers and Workshop - pack parts and arrange delivery when required
  • Resolve any problems that arise and make proactive outbound sales calls
  • Parts interpretation using Scania electronic parts catalogue – Multi
  • Work closely with our customer base to ensure availability of parts are constantly managed
  • Monitor stock levels and report fluctuations in demand

About you

To be successful as a Parts and Customer Service Advisor you will have previous experience in a parts/warehouse management role within the automotive industry. Your excellent communication and interpersonal skills will help you to drive positive business outcomes through relationship management initiatives.

What we can offer you

  • A dynamic and inclusive work culture - supportive, friendly and fun - a great team
  • Be part of the bigger picture - a company with a focus on digitalisation, autonomous vehicles, electrification and sustainability
  • A company that is growing with potential for career progression

To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. “Apply Now” and submit your CV.

For further information you can contact Marie Evans, Talent Acquisition Partner on 09 954 0547 or email to learn more about this opportunity.

You need to be a New Zealand / Australian citizen or a permanent resident to apply for this role.

Formal offer of employment is subject to standard pre-employment checks including medical and other background checks

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.

Type: Permanent

Category: Customer Service/Parts - Parts Interpreter

Reference ID: ME000101

Date Posted: 06/11/2020

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