Continuous training and career pathway opportunities
Life at Scania
From small beginnings in Sweden over 120 years ago, we're excited to say that Scania today, is one of the world's most recognised and respected commercial vehicle brands.
Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads.
We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like "why?" or "what if?" and go beyond what's easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.
Now's a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.
About the role
The Customer Service Advisor is responsible for ensuring excellent customer relationships are maintained by promoting Scania's service portfolio. Positioned at the front counter of the Workshop, you will be the conduit between our customers and the workshop team, ensuring our customers, internal and external, are kept up to date with job progress.
Responsibilities will include
Ensuring customer requirements and expectations are achieved
Working closely with the parts and workshop teams to ensure effective delivery of work orders
Managing quotes, payments and credit checks
Create and invoice work orders, job lines and allocate work to the workshop
Conduct vehicle handovers
To be successful in this exciting role, you will have the following skills and experience gained in front of house customer relationships or sales position.
Strong understanding and experience in Automotive after sales
Excellent communication and interpersonal skills
Ability to think on your feet and show initiative
Effective in problem solving, negotiation and influencing
Professional written and verbal communication skills
Mechanical or workshop aptitude or related industry desirable
Current HR license (preferred), company willing to sponsor obtaining license
What we offer you
An environment that is supportive, friendly and fun
Leader in heavy vehicle technology & safety
A company that is growing with potential for career progression
As part of our usual recruitment process applicants will be required to undergo pre-employment testing, police checks and medical examination
If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. Hit the "Apply now" button and submit your CV.
Should you require further information, you can contact Marie Evans/Sev Tuna, Talent Acquisition Partner on 9954 0547 or email email@example.com
You need to be an Australian / New Zealand citizen or a permanent resident to apply for this role.
As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.
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