New Zealand
Sales region
Production units

Service Advisor

Rotorua, New Zealand

  • Record Sales deliveries for Scania in 2019 / 2020
  • New and dynamic role
  • Continuous training and career pathway opportunities


Life at Scania

From small beginnings in Sweden over 120 years ago, we're excited to say that Scania today, is one of the world's most recognised and respected commercial vehicle brands. 

Our focus is on sustainable transport solutions, and here at Scania New Zealand, we work together as a team to come up with solutions, tailor-made for our challenging New Zealand roads. 

We offer a dynamic and fun work environment, with a friendly, family culture. Our people are innovative, determined, and share team spirit. They ask questions like "why?" or "what if?" and go beyond what's easy or expected. In return, we are strong on coaching and personal development, which allows people to grow within the company.

Now's a great time to come on board Scania NZ, as we pioneer an exciting new era in transportation, made for New Zealand.  

About the role

The Customer Service Advisor is responsible for ensuring excellent customer relationships are maintained by promoting Scania's service portfolio. Positioned at the front counter of the Workshop, you will be the conduit between our customers and the workshop team, ensuring our customers, internal and external, are kept up to date with job progress.

Responsibilities will include

  • Ensuring customer requirements and expectations are achieved
  • Working closely with the parts and workshop teams to ensure effective delivery of work orders
  • Managing quotes, payments and credit checks
  • Create and invoice work orders, job lines and allocate work to the workshop
  • Conduct vehicle handovers 

About you

To be successful in this exciting role, you will have the following skills and experience gained in front of house customer relationships or sales position.

  • Strong understanding and experience in Automotive after sales
  • Excellent communication and interpersonal skills
  • Ability to think on your feet and show initiative
  • Effective in problem solving, negotiation and influencing
  • Professional written and verbal communication skills 
  • Mechanical or workshop aptitude or related industry desirable
  • Current HR license (preferred), company willing to sponsor obtaining license

What we offer you

  • An environment that is supportive, friendly and fun
  • Leader in heavy vehicle technology & safety
  • A company that is growing with potential for career progression

As part of our usual recruitment process applicants will be required to undergo pre-employment testing, police checks and medical examination


To apply

If you want to join a dynamic company with strong values, if you want to be more than a number and have a real voice, join us and start an exciting career in an international company. Hit the "Apply now" button and submit your CV.

Should you require further information, you can contact Marie Evans/Sev Tuna, Talent Acquisition Partner on 9954 0547 or email

You need to be an Australian / New Zealand citizen or a permanent resident to apply for this role.

As an equal opportunity employer, supporting workplace diversity, we encourage applications from people of all backgrounds, genders and cultural heritages.


Type: Permanent

Category: Trades & Services - Technical Representatives

Reference ID: ME000079

Date Posted: 04/09/2020